Do you have the same cleaning team assigned to your site consistently, or are there different cleaners each time?
What are the advantages of having a regular cleaning team visit your premises every time?
Here at Crystal Clean Service, clients often ask “will we get the same cleaner or will it be a different person every visit?”
We understand that you may feel uneasy with different people coming on to your premises all the time, so it is our policy to assign teams to specific clients/sites.
It is important for both you and us, as a professional cleaning company, to offer a consistent and quality cleaning and hygiene service with meticulously high standards.
If you feel that your current commercial cleaning company is letting you down or changing employees more often than is reasonable, call Crystal Clean Service on 0114 4010 550 today to discuss your requirements.
When answering the question, ‘what are the advantages of having a regular cleaning team?’, constantly changing cleaners often means that you are not receiving a consistent cleaning service.
One of the results can be that the quality of cleaning suffers, often going downhill quite quickly.
We have found that professional cleaning companies who cannot provide a consistent service to their clients often have problems retaining staff for a number of reasons, such as:
- Staff are not adequately supported
- Cleaners are poorly trained
- There are not enough employees to cover holidays and sick days
- Cleaners are not being paid properly
- There are inadequate management practices
- Inconstancy – staff are on the move constantly, trying to find a better employer
So, as a client, what can you do about it?
There are a number of things that you can do:
1. Start asking questions! If you find that your cleaning staff are changing more frequently than is reasonable, or that you would like, and this has not been communicated to you effectively, we suggest that you ask the team leader/manager. They should be visiting your site on a regular basis so that you can raise issues of concern with them, such as inconsistency and the risk this could pose to your business.
2. If the manager does not attend your site regularly, then you have a problem and need to talk to someone at a higher level in the commercial cleaning company, as soon as possible.
3. We also recommend that you talk to the cleaners when they are on site. Simply ask them what is going on, and why are there frequent changes in staff? Generally, they will be more than willing to tell you all about it!
So, what are the advantages of having a regular cleaning team?
Here are some of the advantages of having a regular cleaning team:
Consistency
Consistency is key to maintaining high levels of cleanliness on clients’ premises.
Changing team members frequently results in varying standards.
Last minute changes may mean less experienced cleaners are assigned to a site with specific requirements, which they are not trained to carry out effectively.
Clients may notice that some cleaning tasks have been done differently, not as thoroughly as their contract specifies, or not as often as they requested.
Efficiency
New cleaning team members will need extra time to familiarise themselves with the site and any unique requirements for the particular client and/or site.
This will have an impact on the speed of the cleaning process and could lead to the oversight of procedures or tasks.
Trust
It is important to us at Crystal Clean Service that we take the time to build a relationship with our professional cleaning services’ clients.
Changes in personnel have a negative impact on trust because clients feel uncomfortable with strangers turning up to clean their premises, and uneasy about their ability to perform cleaning tasks correctly and to the same high standard as previous cleaners.
Personal Service
When discussing the question ‘what are the advantages of having a regular cleaning team?’, if the same team is assigned every time, they get to know the premises and understand the client’s preferences, for example areas that may need a little more attention to detail.
They also understand immediately when there is a change.
Businesses grow, and requirements may change over time.
This also contributes towards building trust in the commercial cleaning company.
Communication
Two-way communication is vital to building a successful and trusting long-term relationship with clients and is one of the advantages of having a regular cleaning team.
Building rapport with clients smooths out the communication process, making it easier for clients to raise areas of concern.
Frequent personnel changes make communication and the process of building a relationship, difficult.
Poor communication can also prevent the tailoring of a cleaning service to client preferences.
When there is an established line of communication, minor task, process or schedule changes can be discussed on site before being referred to the manager.
Feedback
As with all relationships, building trust means the giving and receiving of feedback.
Clients may find it difficult to provide quality feedback if cleaning staff are constantly changing.
The lack of continuity means that addressing past issues becomes more challenging, as new cleaners may not be aware of previous client concerns.
Security
Changes in cleaning staff may raise security concerns with clients.
New faces may engender a feeling of uncertainty and mistrust, especially around personal belongings.
In addition, there may be concerns about the security of sensitive information and the potential for data breaches.
Less hassle!
One of the advantages of having a regular cleaning team is that it is less hassle for the client.
Explaining procedures, checking on cleaning tasks, calling the professional cleaning company, arranging meetings with team managers – causes hassle and takes them away from running the business.
The advantages of having a regular cleaning team?
This article has shown that frequent changes in cleaning team personnel can contribute to:
- A lack of consistency
- A drop in cleaning and hygiene standards
- Poor channels of communication
- More hassle for clients
- Security risks
- An impersonal service
- Barriers in relationship building
Ultimately, these factors will lead to client dissatisfaction with the service offered by the commercial cleaning company.
At Crystal Clean Service, we are proud to do things differently. We provide a professional, reliable and stress-free cleaning service to our clients.
So, if you would like to discover the answer to the question ‘what are the advantages of having a regular cleaning team?, call 0114 4010 550 today for a quote – no job is too big or too small!
