The terms and conditions for the staff remain exactly the same unless there is a change in the business environment that effects the staff undergoing TUPE. Their jobs are secure, and all the paperwork is completed by Crystal Clean Service Ltd.
In most cases, the TUPE Transfer is carried out without involving the customer directly. It is a matter to be settled between Crystal Clean Service Ltd, your current provider and the staff. However, if the cleaning staff are employed directly by you and you wish to outsource to Crystal Clean Service Ltd, you will need to become directly involved.